Remote assistance application designed for professional technicians, featuring quick connection methods to both PCs, MAC OS systems, and mobile platforms
Starting with Mac OS Catalina there is no longer any support for 32bit apps. Until Logmein updates their software it will not work on Catalina. I am activly trying to find anything I can about the status of the Logmein client software update. Hopefully someone from Logmein will respond. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between.
Aside from highly-trained experts, professional tech support companies require a reliable remote assistance application to serve its customers with promptitude and accuracy. LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices.
Logmein123 Enter 6 Digit Code
Tech support platform that targets Windows PCs, MAC OS, and mobile devices
The centerpiece of the LogMeIn Rescue package is the Technician Console, which manages all the support sessions, providing a rich-featured working environment for the tech support staff.
There are multiple connection methods a technician can use to request remote access to the customer. LogMeIn Rescue can generate a unique 6-digit code that the customer must enter at http://www.logmein123.com, or an URL that must be shared with the customer, either via email or any other means.
Alternatively, technicians can start a Rescue Lens session, sending the connection link via SMS and then providing support via a mobile platform on iOS, Android, or Blackberry devices.
Remote control sessions and detailed system information enquiries
Once the link is accessed on the remote workstation, the customer applet download is initiated, but not before asking for access permission and advising the customer not to authorize unsolicited remote sessions or disclose credit card information. The applet is used for chatting (predefined replies are available to the tech support team), file sharing, and remote control management, and is automatically removed at the end of the support session.
Support representatives can start remote viewing and control sessions, as well as request remote access to information about the target computer.
The integrated File Manager displays a double-sided interface, providing instant access to the contents of the remote PC. Technicians can also reboot the remote workstation in both normal and safe mode, run scripts, and check information about the computer, including its software and hardware configuration, running processes and services, installed applications, users, installed drivers, startup items, and recent system events.
Offers technicians the tools they need to diagnose the remote system
All the information LogMeIn Rescue can provide technicians with the customer's consent can help the support team diagnose the system and find a solution to every problem customers face.
Furthermore, support channels of specialized technician groups can be created, and reports can be generated, which encourages team work and joint efforts to increase the customer satisfaction levels.
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LogMeIn Rescue was reviewed by Mihaela Teodorovici5.0/5
LIMITATIONS IN THE UNREGISTERED VERSION- 14-day trial
- For the local computers you will use to support remote PCs:
- Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL)
- For the remote devices that you will support:
- Windows 10, 8.1, 8, 7, Vista, Server 2008 & Server 2012 (all including 64-bit)
- Apple Macintosh OS X 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), 10.7 (Lion), 10.6 (Snow Leopard), 10.5 (Leopard) and 10.4 (Tiger)
- Broadband connectivity to the Internet (i.e. T1, cable modem, ISDN, or DSL)
- For the mobile devices that you will support:
- Rescue Lens: Android 4.1+ | iOS 7.0+
Logmein Rescue Download Mac
New in LogMeIn Rescue 7.12.3341:- Besides various minor fixes and improvements, this release of the Rescue website introduces the following new feature:
- Import Technicians from a File:
- By clicking Import technicians on the Rescue My Account page, Master Administrators can upload a CSV or JSON file to import technicians 'in bulk' to a selected Technician Group.
LogMeIn Rescue 7.12.3359
add to watchlistsend us an update- runs on:
- Windows 10 32/64 bit
Windows Server 2012
Windows 2008 32/64 bit
Windows 8 32/64 bit
Windows 7 32/64 bit
Windows Vista 32/64 bit - file size:
- 30.4 MB
- main category:
- Internet
- developer:
- visit homepage
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Remote Support On-Demand
For IT Professionals, help desks & technicians
Learn more about Rescue
The #1 most-reliable remote access and support solutions that keep your business running no matter where you’re working.
Work from any location and maintain day-to-day operations with LogMeIn Pro’s secure, reliable, and easy-to-use remote access
Logmein Rescue Mac Access
Stay fully connected and productive even away from the office.
Learn more about Pro
Learn more about Pro
- Securely access your computer desktop as if you were sitting in front of it
- Store, share, and collaborate on files with one click
- Conveniently print documents from a remote computer to the nearest local printer
- Enjoy complimentary access to LastPass Premium to store all your passwords in a secure password vault
Reliable Remote Monitoring and Management for your ever-changing IT environment
Enable your employees to work from home and keep your business running smoothly with robust security features, task automation, and the most reliable remote access.
Learn more about Central
Learn more about Central
- Implement fast, secure, best-in-class Remote Access
- Automate routine IT tasks to increase productivity and reduce costs
- Mitigate risk of cyber threats with built-in LogMeIn Antivirus powered by Bitdefender and patch management
- Gain better visibility and control over your endpoint infrastructure with advanced reporting
Solve customer issues on-demand
Wherever your end users are, solve their toughest issues fast with secure, reliable remote support that scales.
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- Multi-platform support for users across PC, Mac, iOS, and Android devices
- Full customization and administration controls that lets you tailor Rescue to your company’s processes
- Enterprise-grade security measures, including TLS 1.2 transport security with AES-256-bit encryption
One company, limitless possibilities.
With a platform that supports tens of millions of daily users, over a billion customer interactions and twenty billion voice minutes per year, LogMeIn is trusted by companies of every size to create meaningful connections.
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“It’s pretty simple: when a café’s point-of-sales system isn’t up, the café’s down. By keeping our POS up and running, Central is helping us make money. And because it’s making us more nimble, we’re saving money because our technicians are more efficient and productive.”
Director of Café Technology, Au Bon Pain Read the full story